Shipping policy
Thank you for shopping with FlexiShot!
We want your experience with us to feel easy, transparent, and worry-free from the moment you place your order to the moment it arrives at your door. This Shipping Policy explains how we process, ship, and deliver your orders, why we've built our shipping process the way we have, and what you can expect along the way.
1. Shipping Fee
FlexiShot offers standard shipping for a flat fee of $4.90 per order.
There are no hidden shipping fees or unexpected charges at checkout.
2. Why We Ship From China, and What It Means for You
FlexiShot fulfills orders through our trusted fulfillment facilities in China. We know shipping internationally isn't always the fastest option, so we want to be upfront about why we do it this way and what it means for you.
Keeping our fulfillment close to our sourcing and manufacturing network allows us to reduce unnecessary middlemen, streamline operations, and avoid some of the additional costs associated with regional warehousing. In practice, this helps us offer thoughtfully selected mobile and creator accessories at competitive prices while maintaining the quality standards we expect from the products we offer.
This setup also allows us to maintain closer oversight of our products. Every order is carefully prepared within 1 to 3 business days before shipment. During this time, our fulfillment team verifies the item and quantity, performs quality checks, confirms that packaging and included components are complete, and prepares your order for its journey to you.
We understand that waiting a bit longer for a package can feel uncertain, especially when you're excited to receive it. That's exactly why we're sharing this with you: so you know the extra time isn't a delay caused by disorganization, but a deliberate trade-off we've made to bring you better prices and reliable quality, without sacrificing your trust along the way.
3. Order Processing
Orders are generally prepared and shipped within 1 to 3 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or public holidays.
In some cases, processing may take a little longer due to payment verification, high order volume, or other operational circumstances. If a significant delay affects your order, we'll reach out using the email address you provided with your order. We don't believe in leaving you wondering.
4. Delivery Time
Your order is shipped internationally, so delivery time depends on both the destination and the carrier.
United States
Estimated delivery: 7 to 15 business days after shipment
Including order processing, the total estimated time from order to delivery is approximately 8 to 18 business days.
International
Estimated delivery: 9 to 18 business days after shipment
Including order processing, the total estimated time from order to delivery is approximately 10 to 21 business days.
These delivery estimates are provided for reference and are not guaranteed.
We work with trusted global carriers to keep deliveries as consistent and reliable as possible, but international shipping naturally involves more steps than domestic delivery.
5. Why International Shipping Takes Time
We understand that waiting for an order can sometimes feel longer than expected, especially when you're looking forward to receiving it.
Your order may pass through several stages before reaching your door, including order processing, international transportation, customs clearance, carrier handoffs, and final-mile delivery.
International shipments may occasionally take longer because of:
- Customs clearance or inspection
- International carrier transit times
- Local carrier handoffs
- Weather or transportation disruptions
- Public holidays
- Peak shopping periods and increased shipping volume
- Other circumstances outside our reasonable control
While we can't control every stage of international transportation, we work with trusted shipping partners and provide tracking information so you can stay informed throughout the journey.
We understand that these extra steps can sometimes mean waiting a little longer. We appreciate your patience while your order makes its way to you, and we'll do our best to keep you informed if a significant delay affects your order.
6. Shipping Confirmation and Tracking
Once your order has shipped, we'll send you a confirmation email with tracking information so you can follow its journey right to your door.
Tracking updates may take up to 48 hours to appear in the carrier's system after your order ships, so don't worry if it isn't instant.
This short delay can happen while the carrier receives, processes, and scans your package into its tracking system.
7. Multiple Shipments
If your order contains more than one item, products may occasionally ship separately depending on inventory availability, fulfillment arrangements, or shipping logistics.
If this happens, you'll receive tracking information for each shipment as it becomes available.
Your packages may arrive at different times, even when they are part of the same order.
8. Order Cancellation
You may cancel your order within 6 hours of placing it, or before processing begins, whichever comes first.
If processing hasn't started yet, we'll do our best to accommodate your request.
Once an order has entered the shipping process, it can no longer be canceled.
If you'd like to return an item after delivery, please refer to our Return & Refund Policy.
9. Shipping Method
Once an order has been placed, the selected shipping method cannot be changed.
We recommend reviewing your shipping details carefully before completing your purchase to make sure everything is correct.
10. Delivery Delays and Issues
If your package hasn't arrived within the estimated delivery window, please reach out to us at support@flexishot.co with your order number.
We'll review the shipment status and available carrier information and work with you toward an appropriate resolution.
If your order has not arrived within the estimated delivery window, please contact us. If it has been more than 20 business days since shipment, we can investigate the shipment with the carrier.
If the carrier confirms that the package has been lost, we'll arrange an appropriate resolution, which may include a replacement or refund in line with our Return & Refund Policy.
Tracking Shows "Delivered" but You Haven't Received Your Package
If tracking shows "Delivered" but you haven't received your package, please let us know as soon as possible.
We may ask you to check around your delivery location, with household members, neighbors, building management, or any other location where the carrier may have safely left the package.
Where available, we may also review delivery details or photographs provided by the carrier and open an investigation when appropriate.
We'll do our best to help you work through the issue and determine the next steps.
11. Issues After Delivery
If you notice a problem after receiving your order, please contact us within 7 business days of delivery.
Please include your order number, a short description of the issue, and photos if you have them. This helps us understand what happened and resolve things as quickly as possible.
Examples include:
- Damaged items
- Missing items
- Incorrect items
- Items that arrived in an unacceptable condition
- Tracking marked as delivered but package not received
We'll review the information you provide and work with you toward an appropriate resolution in accordance with our applicable policies.
If your order was shipped in multiple packages, please check the tracking information for each shipment before reporting an item as missing.
12. Shipping Address
Please make sure your shipping address is complete and accurate at checkout.
Once an order has been prepared for shipment, the delivery address can no longer be changed.
Packages are generally delivered to a mailbox, front door, or another location determined by the carrier. In some cases, a signature may be required, or the carrier may hold the package at a local facility or reschedule delivery if it isn't considered safe to leave the package unattended.
We recommend choosing a delivery address where someone is available to receive the package whenever possible.
Incorrect or Incomplete Shipping Address
If a package is returned due to an incomplete or incorrect address:
- We'll reach out to confirm the correct address.
- If the issue was on our end, we'll cover the cost of reshipping.
- If the issue was due to incorrect or incomplete information provided at checkout, an additional shipping fee may apply before we can resend it.
Please include a valid daytime phone number if one is required for delivery.
If a carrier returns a package as undeliverable, please contact us within 30 days so we can help arrange the available reshipment options.
13. Frequently Asked Questions
Q1. Why does FlexiShot ship from China?
FlexiShot fulfills orders through trusted facilities in China because they are located close to our sourcing and manufacturing network.
This allows us to streamline fulfillment, manage products efficiently, reduce unnecessary costs, and maintain competitive pricing while continuing to focus on careful order preparation and quality standards.
Q2. Why does delivery take longer than domestic shipping?
Your order is shipped internationally and may pass through several stages, including fulfillment, international transportation, customs clearance, carrier handoffs, and final-mile delivery.
For this reason, international shipping naturally takes longer than many domestic deliveries.
We'd rather be upfront about this than make promises we can't control.
Q3. How long will my order take to arrive?
For the United States, estimated delivery is 7 to 15 business days after shipment.
For international destinations, estimated delivery is 9 to 18 business days after shipment.
Please allow an additional 1 to 3 business days for order processing before shipment.
Q4. Will I receive tracking information?
Yes.
Once your order has shipped, we'll send you a confirmation email with tracking information so you can follow its journey.
Please allow up to 48 hours for tracking information to become active in the carrier's system.
Q5. Will all items in my order arrive together?
We make every effort to ship everything together, but some products may ship separately depending on inventory availability or logistics.
If that happens, you'll receive tracking information for each shipment as it becomes available.
Your packages may arrive at different times.
Q6. Can I change my shipping address?
You can request a shipping address change before your order has been prepared for shipment.
Once your order has been prepared for shipment, the delivery address can no longer be changed.
Q7. What should I do if I receive the wrong or damaged item?
Contact us at support@flexishot.co within 7 business days of delivery with your order number, details of the issue, and photos when available.
We'll review the situation and work with you toward an appropriate resolution.
14. Your Experience Matters
We know that receiving your order is an important part of the shopping experience.
We also understand that international shipping can sometimes require more patience than domestic delivery. That's why we believe in being transparent about where your order comes from, how long delivery may take, and what happens along the way.
Our commitment isn't simply to ship your order. It's to keep you informed, set clear expectations, and support you throughout the journey.
If something doesn't go as expected, please reach out. We're here to help.
Your satisfaction means everything to us, and we don't want you left wondering about where your order is or what happens next.
Thank you for trusting FlexiShot. We're grateful to have you as part of our story.
15. Contact Us
If you have any questions about shipping or delivery, please contact us.
FlexiShot
Email: support@flexishot.co
Business Hours: Monday to Friday, 8:00 AM to 5:00 PM (UTC+7)
Address: 62 Australia Street, Camperdown, NSW 2050, Australia